BringFido Reviews | bringfido.com @ PissedConsumer

DAVID C Puh

DAVID C Puh |

Canal Winchester, Ohio

Charges for booking fee for reservation

Mar 20, 2024

1.0

BringFido - Charges for booking fee for reservation

Original review Mar 20, 2024

I had booked a room through BringFido but asked for a receipt from the hotel when we left. The room price was $40 lower on the receipt for the room.

I told BringFido about it and asked for a refund. They told me that they are part of Expedia and get a share of the comissions they take for booking rooms. On the BringFido website they state that there are no booking fees with their services. They told me in writing that they get a share of the commission.

They have refused to refund the difference. I would think they would be liable since their website states no fees are taken.

Sounds like false advertising to me. I'd be wary of booking with them and just use them to find hotels and then book with them directly.

View full review

Loss:

$40

Pros:

Can find hotels that acommodate dogs

Cons:

Do charge a booking fee if you go through them

Preferred solution: Price reduction

User's recommendation: Deal with the hotels directly for a lower price.

Naomi A Ehd

High rates

Sep 05, 2023

1.0

Booked hotel room through bring Fido. After arriving noted that Bring Fido rate was double the hotel website rate. Called bring Fido customer service and they refused to pricematch or contact the hotel for the current rate. Learned lesson not to book through bring Fido as they do not offer pricematch.

View full review

Loss:

$150

Preferred solution: Price reduction

User's recommendation: Do not use

Anonymous

Guest-5262255

Spring Mills, Pennsylvania

Very difficult to cancel a hotel reservation

Oct 27, 2023

1.0

very convoluted hotel cancellation policy. cant cancel through hotel. plus they charge you the full amount right away instead of at check in. what a pain. took me over an hour!

View full review

User's recommendation: DO NOT reserve the room through this site! Go directly to hotel website!

Lazar Rgu

Billing

Nov 27, 2022

5.0

Clarification of prepaid hotel charge with Expedia. The Bring Fido representative was very helpful and sent the receipt to my email address.

View full review

User's recommendation: Understand the “prepaid” hotel charge will show as Expedia.

donna j Aqq

No refund/Unsafe property

Aug 11, 2022

1.0

I arrived at the Red Roof Inn in Des Moines late at night. It's an awful and unsafe place--rooms by the hour, needles in parking lot, etc... Told front desk upon arrival I couldn't stay. They said I had to speak with Bringfido--which I unwittingly had booked with. Bringfido is owned by Booking.com. They would not refund my money. Bringfido is a scam.

View full review

Loss:

$100

Preferred solution: Full refund

User's recommendation: Do not use bringfido. Be careful to ensure you are not booking with them--you don't always know.

Katye Wqy

Johnstown, Pennsylvania

Questions

Apr 19, 2022

5.0

Needed help with hotel reservations excellent experience courteous staff look forward to using bring Fido again

View full review

ALAN C Atd

THEY TALK BIG JUST TO GET YOU OFF THEIR BACK!

Jul 19, 2021

1.4

I booked a hotel at the beginning and end of my trip. The hotel was so disgusting but the reviews on Fido seemed so great, but it was horrible. THE PROBLEM, is I canceled the hotel on the way back a week before, but have still been charged for the room. Fido said they could not cancel the room since they could not get a hold of the hotel And what people don't know Fido books through booking.com so what a mess to cancel anything

View full review

Loss:

$83

Preferred solution: Full refund

Anonymous

Guest-2759703

San Francisco, California

Billed twice for hotel

Aug 10, 2021

Bring Fido billed twice for hotel. Customer service will not help. DO NOT use this service. They did not pay the hotel after billing my card. Pain in the *** while on vacation to try to reverse the charge.

View full review

User's recommendation: Do Not book with Bring Fido. it is a scam

Anonymous

Guest-2664716

Charlotte, North Carolina

Terrible customer service

Jul 07, 2021

1.8

They lie a lot, don't do anything they say they will do, and still charge you for room accommodations. The manager should be working at a fast food restaurant and far away from customer service. She's rude, and highly unprofessional. Is a bad apple in the company!

View full review

User's recommendation: Use a different booking site

Daniel O Dvg

Bad company

Dec 04, 2020

1.0

Charged me way more than the hotel billed me for, called customer service to find out why. They told me to send in the receipts and they would refund the overcharge. Once I did, they proceeded to tell me they would not - that while they "do not charge any fees" that what I was overcharged was theirs for facilitating the booking? Very dirty, my advice, book with hotel directly, you will save headache and $$$.

View full review

Loss:

$30

Cons:

Dishonesty
Customer service
Overchcarge

Preferred solution: Price reduction

User's recommendation: avoid - call hotel directly

Anonymous

Guest-2158929

Vallejo, California

Higher rate than the hotel website

Sep 08, 2020

2.0

The hotel website was cheaper. I'm not sure that paying extra is worth a glorified search engine, since the hotel didn't know I was bringing dogs. The hotel receipt showed Expedia as the payor - I was shocked to see they made a 17% commission on me. 10% is industry standard.

View full review

User's recommendation: Compare the hotel website with BringFido pricing.

Kimberly L Muk

Do not use for booking.

Jan 04, 2020

1.2

I made a reservation through them being fully unaware that there is a no refund policy. They first state there might be a "penalty " but do not make clear you will lose all your money. They will tell you "This particular hotel has a no refund policy." It was La Quinta. They have a refund policy. Furthermore, they don't make clear, as they should beforehand, which hotels have this no refund policy. Most hotels, actually, if booked directly, don't even charge until you check in. I had wanted to support a site for dogs and their people, I did them a favor, as it's so much easier to book direct, only to have them rip me off. They were rude about it too.

View full review

Loss:

$68

Pros:

Concept

Reason of review:

Pricing issue

Preferred solution: Full refund

Heather O Zvn

Ruined anniversary

Sep 07, 2019

1.2

Bringfido ruined our anniversary..1st i get an email telling me that the room they advertised was not available and to call them to.give permission to switch rooms.which was fine.then they fell me it will be close to $90 more.they told me witch two were available and i chose the one with the private deck and whirlpool tub. I arrive at the B&B to.find out i ended up with the other carriage house that has no whirlpool tub..no private deck..and no one called me or emailed me that there was an issue with reservation.i was.given no option to find another place for our anniversary..and to add insult to injury..was told they overcharged me and a kids birthday party will be going on right outside our door!! I will never use this service again

View full review

Loss:

$285

Pros:

List of pet friendly places

Reason of review:

Bad quality

Preferred solution: Let the company propose a solution

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.

Read full article

Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Brenda H Jys

Stolen money

Sep 19, 2019

1.0

I wanted to book one night. Either I accidentally clicked 3 or it was a website thing. Not sure but as soon as I submitted and saw 3 nights I called to change to the 1 night I needed. The person said they would look into it. I emailed. I got an email back that I have to pay for all nights. They said To call the hotel. The hotel said it was policy and it was not them. It was Bring Fido’s responsibility. This is a scam. I error should not cost that much money when it was called in immediately!!!! Never again will I use this company. 1st time and last. I will fight!!!!

View full review

Loss:

$169

Cons:

Customer service
Helplessness
Charged for their booking error

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Fred W Eei

Keep your distance

Sep 15, 2019

1.0

In August, 2019 I made reservations for a meeting in Nashville,TN. Since my dog was traveling with me, I decided to book through Bring Fido which I had done numerous times in the past. I booked the room for 3 nights for a total of $615 which was immediately charged to my account. Two days later the meeting was cancelled. When I requested a refund Bring Fido cited their no refund policy and said they could not help me. I immediately contacted the hotel and they immediately refunded my money. I will never use Bring Fido again!

View full review

Pros:

List of pet friendly places

Cons:

Dishonesty

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Change policy

Featured

Anonymous

Guest-1517715

Hotel booking

Apr 19, 2019

4.3

We used bringfido to book a pet friendly hotel for spring break. We got exactly what we booked and had no problems whatsoever. It was a good experience for us and we will use Bringfido.com again.

View full review

Contact Information

Website:

www.bringfido.com

Mailing Address:

501 Howell Rd.

Greenville, South Carolina 29615

United States

Phone:

(877) 411-3436

Contact BringFido Customer Service

How satisfied are the customers?

Check customer satisfaction score and preferences. Find out what customers truly think and feel about the company, product, or service.

View Dashboard

About

Summary

BringFido.com is a dog travel directory. Website contains reviews and information about more than 25,000 pet friendly destinations. BringFido cooperates with Travelocity and can help customers with reservation, choosing places and providing any other pet friendly information in 150 countries aroung the world. BringFido knows everything about pet hotels and motels, dog friendly bed and breakfasts, pet friendly vacation rentals, long-term apartments, dog camping and campgrounds. Information about airline pet policies, US pet air travel regulations, international pet travel is also available. BringFido will help to choose pet sitting and dog walking, online animal shelters, dog trainings, dog grooming, pet stores, veterinary clinics, dog boarding kennels as well as dog friendly attractions, outdoor restaurants, and dog events.

BringFido is ranked 96 out of 1013 in Travel Agencies category

Companies Similar to BringFido

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

BringFido

BringFido Overview

Media from reviews

Top BringFido Reviews

"Billing"

"Charges for booking fee for reservation"

Charges for booking fee for reservation

High rates

Very difficult to cancel a hotel reservation

Billing

No refund/Unsafe property

Questions

THEY TALK BIG JUST TO GET YOU OFF THEIR BACK!

Billed twice for hotel

Terrible customer service

Bad company

Higher rate than the hotel website

Do not use for booking.

Ruined anniversary

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Stolen money

Keep your distance

Hotel booking

About

Companies Similar to BringFido

Booking

Bookit

Reservation Desk

Super com

Why Trust Reviews on PissedConsumer?